Status deliveries and service in relation to Corona virus
Dear customer,
Because of the coronavirus outbreak we live in a time with many questions.
It affects us all. More than ever before, it is important for your organisation to be able to guarantee continuity as much as possible, so that your contribution to our economy does not disappear.
We remain at your service, you can rely on the complete team of Instrument Solutions.
Supplies of instrument or consumables
To date, our foreign suppliers have not yet caused us any delays or that shipments are being temporarily detained.
However, this situation may change at any time. We advise you to build up sufficient stock so that you do not run into problems in the event of possible lockdowns. If you need an overview of products you order from us, we will be happy to send you this.
It concerns for instance products of the following brands: Inorganic Ventures – SCP Science – Glass Expansion – SPEX – Savillex – Macherey Nagel – LABC – Starna – CTC – Scion. A complete overview of brands can be found here.
Technical Service
We will do everything in our power to continue to assist you in the event of technical malfunctions. Of course the safety of you and our Service & Product Specialists comes first. This means that if it is safe, we can carry out work at your location. If it is not safe or allowed, we can assist you remotely to solve the malfunctions of your lab equipment together. If you have a service request, you can let us know via a Service Ticket.
If you already have a General Service Agreement, you will be given priority.
Sales
Where possible, visits can be made remotely. We have possibilities for video meetings, presentations and product demonstrations, easy to give on your PC, tablet or smartphone. In this way, projects are minimally delayed.
If you need a call, please call us at +31 88 467 87 86.
We wish you a lot of strength in these turbulent times.