Technical Service

You can contact the Technical Service department for technical questions about your instruments/equipment, application for a Service Agreement (preventive and/or corrective maintenance), execution and planning of maintenance activities, remote assistance, reporting malfunctions, execution of calibrations and/or validations (IQ/OQ/PQ).

Support tickets from the dispatch desk

After completing and sending the form below, a service ticket will automatically be created for you. We will keep you informed of the progress of the processing and you can, if necessary, give input and ask questions in the meantime. Via Zendesk Portal you have access to your own account and you can see the status of current and historical tickets.

Request for Service

Do you have equipment or instruments that you would like us to inspect and/or repair? If possible, fill in the form below completely (*).

(*) See explanation on the left.

The fields marked with a ‘*’ are mandatory.

Request a Zendesk Support Ticket

    Name organisation *

    Your name *

    Department *

    Visiting Address *

    Zip *

    City *

    E-mail address *

    Phone *

    Instrument/equipment to which your Service request relates.

    Brand*

    Type of instrument/description *

    Serial number*

    Type of problem: *
    hardwaresoftwareapplicationcalibration

    Current status instrument/equipment:
    out of orderof limited usein use

    Do you have a Service Agreement for this instrument at Instrument Solutions? yesno

    Is the computer connected to your instrument/equipment connected to the Internet? If so, we can help you more quickly remotely using a Remote Control/TeamViewer

    Description problem (as fully as possible) *

    * = required field

    Sending instrument/device

    Have you made an appointment to have your instrument/device sent to us for examination or repair? Please print out the form below in full and send it along with your instrument/device.

    Formulier reparatiebegeleiding en ‘schoonverklaring’

    This post is also available in: Dutch