Technical Service

You can contact the Technical Service department for technical questions about your instruments/equipment, application for a Service Agreement (preventive and/or corrective maintenance), execution and planning of maintenance activities, remote assistance, reporting malfunctions, execution of calibrations and/or validations (IQ/OQ/PQ).

Support tickets from the dispatch desk

After completing and sending the form below, a service ticket will automatically be created for you. We will keep you informed of the progress of the processing and you can, if necessary, give input and ask questions in the meantime. Via Zendesk Portal you have access to your own account and you can see the status of current and historical tickets.

Request for Service

Do you have equipment or instruments that you would like us to inspect and/or repair? If possible, fill in the form below completely (*).

(*) See explanation on the left.

The fields marked with a ‘*’ are mandatory.

Requesting a Zendesk Support Ticket

Naam organisatie *

Uw naam *

Afdeling *

Bezoekadres *

Postcode *

Plaats *

E-mail adres *

Telefoonnummer *

Instrument/apparaat waar uw Service vraag betrekking op heeft.

Merk *

Type instrument/omschrijving *

Serienummer *

Type probleem: *
hardwaresoftwareapplicatiekalibratie

Huidige status instrument/apparaat:
buiten gebruikbeperkt bruikbaarin gebruik

Heeft u een Service overeenkomst voor dit instrument bij Instrument Solutions? janee

Is de computer die aan uw instrument/apparaat gekoppeld is, verbonden met het internet? Als dat zo is kunnen wij u sneller op afstand helpen met behulp van een Remote Control/TeamViewer.

Beschrijving probleem (zo volledig mogelijk) *

* = verplicht veld

Sending instrument/device

Have you made an appointment to have your instrument/device sent to us for examination or repair? Please print out the form below in full and send it along with your instrument/device.

This post is also available in: Dutch