{"id":8242,"date":"2019-08-07T14:44:40","date_gmt":"2019-08-07T12:44:40","guid":{"rendered":"https:\/\/www.instrument-solutions.com\/support"},"modified":"2026-04-15T09:01:54","modified_gmt":"2026-04-15T07:01:54","slug":"support","status":"publish","type":"page","link":"https:\/\/www.instrument-solutions.com\/en\/support","title":{"rendered":"Support"},"content":{"rendered":"<div  class='flex_column av-5pesql-4aa400b0190d695eeba5894ab8347615 av_one_full  avia-builder-el-0  el_before_av_button  avia-builder-el-first  first flex_column_div  '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-30wfkt-9bab8a4013af55bd4ed6e4acaebc860b\">\n#top .av-special-heading.av-30wfkt-9bab8a4013af55bd4ed6e4acaebc860b{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-30wfkt-9bab8a4013af55bd4ed6e4acaebc860b .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-30wfkt-9bab8a4013af55bd4ed6e4acaebc860b .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-30wfkt-9bab8a4013af55bd4ed6e4acaebc860b av-special-heading-h2  avia-builder-el-1  el_before_av_textblock  avia-builder-el-first '><h2 class='av-special-heading-tag '  itemprop=\"headline\"  >Support<\/h2><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-2o4wd9-61b289e23c116e728495923315c67d3e '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>Support is the most important pillar on which our organisation is built. We strive to make the difference in the experience of our customers by:<\/p>\n<ul>\n<li>Listening carefully in order to identify the real need<\/li>\n<li>Offer what really is the best solution for the customer<\/li>\n<li>If, unexpectedly, our solution does not turn out to be to the customer&#8217;s satisfaction, to solve this problem properly.<\/li>\n<\/ul>\n<p>As the term Support can be interpreted broadly, we make it more tangible through the following classification:<\/p>\n<p><strong>Customer Service<\/strong><\/p>\n<p>Pricing requests, orders, complaints, returns, documents (certificates of analysis, SDS (Safety Data Sheet), documentation, manuals and terms of delivery)<\/p>\n<p><strong>Technical Service<\/strong><\/p>\n<p>Malfunctions, remote assistance, installation support, preventive maintenance, corrective maintenance, calibration, validation (installation qualification (IQ), operational qualification (OQ) and process qualification (PQ)).<\/p>\n<p><br data-mce-bogus=\"1\"><\/p>\n<\/div><\/section><\/p><\/div><div  class='avia-button-wrap av-mnzp5u93-aeb970630c84cb24ef2e93adcf13cd73-wrap avia-button-left  avia-builder-el-3  el_after_av_one_full  avia-builder-el-last '><a href='https:\/\/www.instrument-solutions.com\/en\/support\/technical-service'  class='avia-button av-mnzp5u93-aeb970630c84cb24ef2e93adcf13cd73 av-link-btn avia-icon_select-yes-left-icon avia-size-medium avia-position-left avia-color-theme-color'   aria-label=\"Register technical problem\"><span class='avia_button_icon avia_button_icon_left avia-svg-icon avia-font-svg_entypo-fontello' data-av_svg_icon='bell' data-av_iconset='svg_entypo-fontello'><svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"26\" height=\"32\" viewBox=\"0 0 26 32\" preserveAspectRatio=\"xMidYMid meet\" aria-labelledby='av-svg-title-1' aria-describedby='av-svg-desc-1' role=\"graphics-symbol\">\n<title id='av-svg-title-1'>Bell<\/title>\n<desc id='av-svg-desc-1'>Bell<\/desc>\n<path d=\"M20.224 13.568q0.512 1.088 1.28 1.664t1.44 0.704 1.408 0.736 1.12 1.76q0.704 1.984-2.368 5.152t-8.064 5.024q-5.248 1.856-9.504 1.44t-4.96-2.4q-0.64-1.728 0.384-3.552t0.576-3.552q-1.792-6.144-1.504-9.6t3.616-6.144q0.832-0.704 0.928-1.632t0.928-1.248q0.768-0.256 1.472 0.384t1.792 0.576q4.224-0.064 6.336 2.112t5.12 8.576zM14.272 26.496q2.816-1.024 5.088-2.72t3.2-2.912 0.8-1.6q-0.256-0.704-1.568-1.056t-3.968-0.032-5.984 1.536q-3.264 1.216-5.536 2.784t-3.008 2.688-0.544 1.696q0.128 0.384 1.6 0.704t4.288 0.128 5.632-1.216zM12.288 20.928q0.256-0.064 0.672-0.224t0.544-0.224l0.064 0.064q0.448 1.28-0.544 2.656t-2.848 2.016q-3.072 1.152-4.864-0.448 2.496-2.176 6.976-3.84z\"><\/path>\n<\/svg><\/span><span class='avia_iconbox_title' >Register technical problem<\/span><\/a><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-8242","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Support - Instrument Solutions<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.instrument-solutions.com\/en\/support\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Support - Instrument Solutions\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.instrument-solutions.com\/en\/support\" \/>\n<meta property=\"og:site_name\" content=\"Instrument Solutions\" \/>\n<meta property=\"article:modified_time\" content=\"2026-04-15T07:01:54+00:00\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.instrument-solutions.com\\\/en\\\/support\",\"url\":\"https:\\\/\\\/www.instrument-solutions.com\\\/en\\\/support\",\"name\":\"Support - Instrument Solutions\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.instrument-solutions.com\\\/en#website\"},\"datePublished\":\"2019-08-07T12:44:40+00:00\",\"dateModified\":\"2026-04-15T07:01:54+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.instrument-solutions.com\\\/en\\\/support#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.instrument-solutions.com\\\/en\\\/support\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.instrument-solutions.com\\\/en\\\/support#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.instrument-solutions.com\\\/en\\\/home\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Support\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.instrument-solutions.com\\\/en#website\",\"url\":\"https:\\\/\\\/www.instrument-solutions.com\\\/en\",\"name\":\"Instrument Solutions\",\"description\":\"elementanalyse | chromatografie | elektronische sensing\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.instrument-solutions.com\\\/en#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.instrument-solutions.com\\\/en?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.instrument-solutions.com\\\/en#organization\",\"name\":\"Instrument Solutions Benelux B.V.\",\"url\":\"https:\\\/\\\/www.instrument-solutions.com\\\/en\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.instrument-solutions.com\\\/en#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.instrument-solutions.com\\\/wp-content\\\/uploads\\\/logo-instrument-solutions-transparant.png\",\"contentUrl\":\"https:\\\/\\\/www.instrument-solutions.com\\\/wp-content\\\/uploads\\\/logo-instrument-solutions-transparant.png\",\"width\":728,\"height\":325,\"caption\":\"Instrument Solutions Benelux B.V.\"},\"image\":{\"@id\":\"https:\\\/\\\/www.instrument-solutions.com\\\/en#\\\/schema\\\/logo\\\/image\\\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Support - Instrument Solutions","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.instrument-solutions.com\/en\/support","og_locale":"en_US","og_type":"article","og_title":"Support - Instrument Solutions","og_url":"https:\/\/www.instrument-solutions.com\/en\/support","og_site_name":"Instrument Solutions","article_modified_time":"2026-04-15T07:01:54+00:00","twitter_misc":{"Est. reading time":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.instrument-solutions.com\/en\/support","url":"https:\/\/www.instrument-solutions.com\/en\/support","name":"Support - Instrument Solutions","isPartOf":{"@id":"https:\/\/www.instrument-solutions.com\/en#website"},"datePublished":"2019-08-07T12:44:40+00:00","dateModified":"2026-04-15T07:01:54+00:00","breadcrumb":{"@id":"https:\/\/www.instrument-solutions.com\/en\/support#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.instrument-solutions.com\/en\/support"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.instrument-solutions.com\/en\/support#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.instrument-solutions.com\/en\/home"},{"@type":"ListItem","position":2,"name":"Support"}]},{"@type":"WebSite","@id":"https:\/\/www.instrument-solutions.com\/en#website","url":"https:\/\/www.instrument-solutions.com\/en","name":"Instrument Solutions","description":"elementanalyse | chromatografie | elektronische sensing","publisher":{"@id":"https:\/\/www.instrument-solutions.com\/en#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.instrument-solutions.com\/en?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.instrument-solutions.com\/en#organization","name":"Instrument Solutions Benelux B.V.","url":"https:\/\/www.instrument-solutions.com\/en","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.instrument-solutions.com\/en#\/schema\/logo\/image\/","url":"https:\/\/www.instrument-solutions.com\/wp-content\/uploads\/logo-instrument-solutions-transparant.png","contentUrl":"https:\/\/www.instrument-solutions.com\/wp-content\/uploads\/logo-instrument-solutions-transparant.png","width":728,"height":325,"caption":"Instrument Solutions Benelux B.V."},"image":{"@id":"https:\/\/www.instrument-solutions.com\/en#\/schema\/logo\/image\/"}}]}},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/www.instrument-solutions.com\/en\/wp-json\/wp\/v2\/pages\/8242","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.instrument-solutions.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.instrument-solutions.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.instrument-solutions.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.instrument-solutions.com\/en\/wp-json\/wp\/v2\/comments?post=8242"}],"version-history":[{"count":8,"href":"https:\/\/www.instrument-solutions.com\/en\/wp-json\/wp\/v2\/pages\/8242\/revisions"}],"predecessor-version":[{"id":48190,"href":"https:\/\/www.instrument-solutions.com\/en\/wp-json\/wp\/v2\/pages\/8242\/revisions\/48190"}],"wp:attachment":[{"href":"https:\/\/www.instrument-solutions.com\/en\/wp-json\/wp\/v2\/media?parent=8242"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}