{"id":8174,"date":"2019-08-01T08:58:09","date_gmt":"2019-08-01T06:58:09","guid":{"rendered":"https:\/\/www.instrument-solutions.com\/?page_id=8174"},"modified":"2025-08-25T12:00:29","modified_gmt":"2025-08-25T10:00:29","slug":"complaint","status":"publish","type":"page","link":"https:\/\/www.instrument-solutions.com\/en\/support\/customer-service\/complaint","title":{"rendered":"Complaint"},"content":{"rendered":"<div  class='flex_column av-7h4qvy-009e6b4ae5c82287596424ffddd92d86 av_one_full  avia-builder-el-0  avia-builder-el-no-sibling  first flex_column_div  '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_heading-6dddbc0d527ed100c269781895290b0d\">\n#top .av-special-heading.av-av_heading-6dddbc0d527ed100c269781895290b0d{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-av_heading-6dddbc0d527ed100c269781895290b0d .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-av_heading-6dddbc0d527ed100c269781895290b0d .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-av_heading-6dddbc0d527ed100c269781895290b0d av-special-heading-h2  avia-builder-el-1  el_before_av_textblock  avia-builder-el-first '><h2 class='av-special-heading-tag '  itemprop=\"headline\"  >Register your complaint<\/h2><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-ds58u-b0d7439bf9240799338efb46ded66678 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>Support is the most important pillar on which our organisation is built. We strive to make the difference in the experience of our customers by:<\/p>\n<ul>\n<li>Listening carefully in order to identify the real need<\/li>\n<li>Offer what really is the best solution for the customer<\/li>\n<li>If, unexpectedly, our solution does not turn out to be to the customer&#8217;s satisfaction, to solve this problem properly.<\/li>\n<\/ul>\n<p><strong>Not satisfied?<\/strong><\/p>\n<p>Register your complaint in the form below.<\/p>\n<p>We will investigate your complaint and come back to you within 1 working day with a solution or with the question for additional information. Furthermore, we will process your complaint in our quality system. With this system we try to find and tackle the underlying causes of complaints. This is a continuous process with the aim of keeping our organisation on its toes and improving it.<\/p>\n<\/div><\/section><br \/>\n<\/p><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":9618,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-8174","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Complaint - Instrument Solutions<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.instrument-solutions.com\/en\/support\/customer-service\/complaint\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Complaint - 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